Store Manager
With every job done right, our customers are always 100% satisfied, and we offer a free quote to get started.
Store Manager
Locations: Columbus
As a Store Manager at Captain Auto Glass, you play a key leadership role in ensuring our shop runs smoothly and delivers an exceptional customer experience. You’ll oversee daily operations, manage staff, maintain inventory, and ensure every repair or replacement meets our quality standards. Your leadership helps create a professional, organized, and customer-focused environment.
This position is ideal for someone who enjoys leading a team, making operational decisions, and maintaining high service standards. You’ll work closely with technicians, customer service staff, and upper management to streamline workflow and support continuous improvement. If you’re organized, driven, and ready to take ownership of a store that values professionalism, accountability, and reliability, we’d love to have you join us.
Responsibilities
- Oversee daily shop operations, ensuring all repair and replacement jobs are completed efficiently and to quality standards
- Lead, train, and support store staff, fostering a positive, high-performance team environment
- Manage inventory and ordering, ensuring glass, materials, and supplies are always stocked and organized
- Maintain customer satisfaction, handling escalations, monitoring service quality, and ensuring a smooth customer experience from start to finish
Qualifications
- Previous management or supervisory experience, ideally in automotive services, retail, or a related field
- Strong leadership and communication skills, with the ability to coach and motivate team members
- Highly organized and detail-oriented, capable of managing schedules, inventory, and store workflow efficiently
Benefits
- Competitive pay
- Paid time off
GROW WITH THE CAPTAIN
Customer Service Growth Opportunities
CUSTOMER SERVICE REP
SUPERVISOR
OFFICE MANAGER
DIRECTOR
As a Customer Service Representative, you help customers with scheduling, answer questions, and set the tone for a positive repair experience. Your friendly support ensures every customer feels confident and cared for.
What Applicants Want to Know
QUESTIONS YOU MAY ASK
What skills are most important for this role?
Strong communication, organization, basic computer skills, and a friendly, customer-focused attitude are essential.
What does a typical day look like?
You’ll answer calls, schedule appointments, update customers, and coordinate with the team to keep daily operations running smoothly.
Do I need prior auto glass experience?
No. We provide full training. Experience in customer service, call handling, or scheduling is helpful but not required.
Are there opportunities for growth?
Yes. We offer opportunities to advance into lead CSR roles, office management, and other positions as the company grows.